Advice & Information
In this section, we will from time to time publish hopefully useful information, to assist with handling contingencies and emergencies based on past experience, and to help you deal with new developments in tourism as they arise.
This might include such diverse topics as dealing with an outbreak of contagious illness, how to report a suspected scam, precautions against legionella, how to handle complaints, accommodation contracts, managing consumer feedback on sites like Trip Advisor, and so on……
Please let us know if there is any topic you think we should cover here, or if you have any useful information you wish to share with industry partners.
COVID-19 (Coronavirus) - Cleaning guidance for accommodations hosting critical workers and/or individuals self-isolating
Download an updated version of the cleaning guidance issued by Public Health for your information below.
More information can be found here: https://covid19.gov.gg/guidance/business/accommodation-cleaning
Covid-19 - Support for businesses providing visitor accommodation
The Visitor Accommodation Support Scheme provides business support funding to registered visitor accommodation businesses impacted by the covid restrictions. Information can be found here: https://covid19.gov.gg/guidance/visitor-accommodation
The Package Travel and Linked Travel Arrangements Regulations
The Package Travel and Linked Travel Arrangements Regulations 2018 (PTRs) came into force in the UK on 1st July 2018 and apply to contracts made on or after that date. The PTRs implement the 2015 European Package Travel Directive (EU2015/2302), and apply to packages and linked travel arrangements sold in the UK, or advertised for sale in the UK, even if the organiser of the package or linked travel arrangement is not established in the UK. You can download the full article and download the guidance below.
Package Travel and Linked Travel Arrangements Regulations 2018
Download a PDF of the regulations using the link below.