In this section, we will from time to time publish hopefully useful information, to assist with handling contingencies and emergencies based on past experience, and to help you deal with new developments in tourism as they arise.

This might include such diverse topics as dealing with an outbreak of contagious illness, how to report a suspected scam, precautions against legionella, how to handle complaints, accommodation contracts, managing consumer feedback on sites like Trip Advisor, and so on……

Please let us know if there is any topic you think we should cover here, or if you have any useful information you wish to share with industry partners.

The Package Travel and Linked Travel Arrangements Regulations

The Package Travel and Linked Travel Arrangements Regulations 2018 (PTRs) came into force in the UK on 1st July 2018 and apply to contracts made on or after that date. The PTRs implement the 2015 European Package Travel Directive (EU2015/2302), and apply to packages and linked travel arrangements sold in the UK, or advertised for sale in the UK, even if the organiser of the package or linked travel arrangement is not established in the UK. You can download the full article and download the guidance below.

Discrimination Legislation

Under the Prevention of Discrimination (Guernsey) Ordinance, 2022 (‘the Ordinance’ which came into force in October 2023), it is unlawful for businesses and employers to discriminate on the grounds of race, disability, carer status, religion or belief, and sexual orientation. This means people cannot be treated less favourably when they are accessing employment, goods, services or facilities, accommodation or clubs and associations if the reason for that treatment is related to one or more Protected Grounds.

For further information on the legislation can be found here

The Employment and Equal Opportunities Service (EEOS) also offers free and impartial advice to anyone in Guernsey, Herm or Jethou on matters relating to employment practices, employment legislation and the prevention of discrimination in the workplace or in the provision of goods and services.

If you offer a service to members of the public, whether for payment or not, if you are a private business or a public service, EEOS explains your legal duties with Quick Reference Guides. Post-complaint conciliation is also offered. Guidance and further information can be found here